Keolis MHI wraps annual Way Week in Dubai

Keolis MHI held its annual Keolis MHI Way Week from June 15 to 19, 2026, bringing employees together around collaboration, technical training, safety and wellbeing. The Dubai Metro and Dubai Tram operator says the program is meant to strengthen service quality, innovation and long-term operational performance. Why it matters: - Keolis MHI used the week-long program to reinforce workplace culture across its Dubai operations. - The initiative centered on skills, safety and service quality, all of which affect daily transit performance and passenger experience. - The company framed the event as part of its broader effort to support long-term operational excellence as it expands regionally. What happened: - Keolis MHI organized its annual Keolis MHI Way Week from June 15 to June 19, 2026. - The company is the operator of Dubai Metro and Dubai Tram. - Employees from different departments took part in cross-functional sessions and workshops. - Managing Director Vikas Sardana said the program reflects Keolis MHI’s commitment to continuous learning, collaboration and operational excellence. The details: - Interactive sessions focused on technical expertise, operational resilience and knowledge sharing across key divisions. - Participants reviewed frontline innovation projects aimed at digitizing routine operational processes. - The company said the projects are intended to improve efficiency across the organization. - Security awareness and employee responsibilities were highlighted to support a safe environment for staff and the public. - Discussions also covered customer experience, public awareness campaigns and service initiatives tied to community satisfaction. - The week ended with wellbeing and health awareness activities for employees during the summer season. - Keolis MHI said the wellbeing focus was intended to support frontline staff during peak heat. Between the lines: - The event appears designed as an internal alignment tool as much as a training program. - By combining innovation, safety and wellbeing, Keolis MHI is signaling that operational performance depends on both process improvements and employee engagement. - The emphasis on cross-functional collaboration suggests the company wants to reduce siloed operations and spread best practices faster. What’s next: - Keolis MHI is expected to continue using the Way Week format to reinforce company values and knowledge sharing. - The company said the initiative supports ongoing efforts to empower employees and strengthen service excellence across its regional operations. The bottom line: - Keolis MHI is betting that internal culture, technical upskilling and frontline wellbeing translate into better transit service for Dubai riders.